Solutions Research Group (“SRG,” “we,” “us,” or “our”) operates a clinical research site in Oak Forest, Illinois. This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit information through our forms, including our patient pre-screening form, contact form, and sponsor inquiry form.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit information through it.

Information We Collect

Information you provide. When you complete a form on our website, we may collect:

Contact details such as your name, email address, phone number, street address, city, and ZIP code.
Basic personal details such as date of birth and biological sex.
Health information you choose to share in our pre-screening form, such as medical conditions, medication use, recent clinical trial participation, and pregnancy status.
Your study preferences, such as travel distance and preferred appointment times.
Business details from sponsors, CROs, and physicians, such as company name and the content of your inquiry.
Your consent choices, including permission to contact you by phone, text message, or email.

Information collected automatically. Like most websites, we may collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies and is used to keep the website working and to understand how it is used.

How We Use Your Information

We use the information we collect to:

Review your pre-screening answers and evaluate whether you may be eligible for current or upcoming clinical studies.
Contact you about study opportunities, screening visits, and your application status.
Respond to questions and requests submitted through our contact and sponsor inquiry forms.
Operate, maintain, secure, and improve our website.
Comply with legal, regulatory, and ethical obligations that apply to clinical research.

Text Messages and Phone Calls

If you give consent on one of our forms, we may contact you by phone call, text message (SMS), or email about clinical trial opportunities, your application, appointment reminders, and related updates. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. You can also ask us to stop calling or emailing you by contacting us using the details below. Consent to receive messages is not a condition of participating in any study.

We do not sell or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

How We Share Information

We do not sell your personal information, and we never share it with third-party advertisers. We share information only in these limited situations:

Service providers who help us operate the website, store form submissions, or send communications, and who are required to protect your information.
Study-related purposes after you enroll in a study, as described in that study’s informed consent form, which you will review and sign before taking part.
Legal requirements, when we believe disclosure is required by law, regulation, court order, or to protect the rights, safety, or property of participants, our staff, or others.
Business transfers, such as a merger or acquisition, in which case your information would remain subject to the protections in this policy.

Health Information

Pre-screening information submitted through this website is used only to evaluate your possible eligibility for clinical studies and to contact you. Submitting the form does not enroll you in a study or create a doctor-patient relationship.

If you choose to enroll in a study, the collection and use of your health information will be explained in detail in the study’s informed consent documents and handled according to applicable federal and state law. Please do not submit information through our website that you are not comfortable sharing. You can call us instead at 708.289.3032.

Cookies and Analytics

We may use cookies and similar tools, including analytics services such as Google Analytics, to understand how visitors use our website. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the website may not work properly without them.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including secure (SSL) connections for our website forms. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep pre-screening and contact information for as long as needed to evaluate study opportunities and respond to you, and as required by law or research regulations. You may ask us to delete your pre-screening information at any time by contacting us.

Your Choices and Rights

You may contact us to:

Ask what personal information we hold about you.
Request that we correct or update your information.
Request that we delete your pre-screening or contact information.
Withdraw your consent to be contacted by phone, text message, or email.

We will respond to your request within a reasonable time and as required by applicable law.

Children's Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 18 through this website. If you believe a child has submitted information to us, please contact us and we will delete it.

Third-Party Links

Our website may contain links to other websites, such as government or research resources. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, please contact us:

Solutions Research Group
6300 W 159th St Suite A, Oak Forest, IL 60452
Phone: 708.289.3032
Email: [Email address]